Shipping

Please familiarize yourself with our Shipping & Delivery Policy before making a purchase. This policy governs all orders placed with us.

For any inquiries, please reach out to us via phone at 1-866-805-7999 or email us at info@kaizenrecovery.com

SHIPPING AND DELIVERY OPTIONS

We provide a range of shipping options. Occasionally, our inventory may be managed by a third-party supplier who will handle the shipping process for your products.

FREE SHIPPING

Most orders qualify for free shipping, with certain exclusions (such as Healthsmart, Therasage, Healthyline, Scandia, Halotherapy, Ice Barrel). Please note that this eligibility may vary over time due to manufacturer arrangements.

Feel free to contact us if you're uncertain about the shipping inclusion for the items you're interested in.

INTERNATIONAL DELIVERY

We regret to inform you that we do not offer international shipping. Our shipping services are limited to the lower 48 states in the USA. If located in Hawaii, Alaska, or Canada please contact us for delivery options.

ORDER SHIPMENT NOTIFICATION

Upon placing your order, you'll receive an order confirmation email. This confirms receipt of your order in our system and pre-authorization of your credit card for the purchase. We immediately contact our suppliers to verify stock availability for immediate shipment. Should your item be on backorder or unavailable, we'll cancel the pre-authorization and notify you via email. For items ready for immediate shipment (within 5 business days), we'll process the charges and proceed with shipping.

ORDER DISPATCH TIMELINE

If your order is in stock and the payment is processed, it will ship within five to seven business days from the order date. You'll receive tracking information within 24 hours of your order leaving the warehouse, sent to the provided email address during checkout. In the event you don't receive tracking details within six business days of your order, feel free to get in touch with us at info@kaizenrecovery.com.